Privacy Policy

Shopchums is committed to protecting and respecting Your privacy. This policy sets out the basis on which We process any Personal Information as defined in the Personal Information Protection and Electronic Documents Act PIPEDA (“PIPEDA”). We collect Personal Information from corporate account holders or individual Users or visitors to our website, or that is uploaded to our website, and which will be processed by us. Account holders, Users, visitors to Our website, or owners of Personal Information who may visit our website, or use Our App should read the following carefully to understand Our practices regarding Your Personal Information and how We will treat it.

In this document, the words or phrases following have certain meanings:

a) We, Us, Our all mean Shopchums;
b) You, Your, Users all mean any persons or entities registered on and having an account on Shopchums. An account on Shopchums is created when a person or entity completes a registration in its entirety, and includes a separate contemporaneous agreement by that person or entity to abide by the terms therein;
c) Shopchums means, and the Shopchums IOS and Android mobile applications.

By providing any Personal Information to Us, You consent to the collection, use, disclosure and transfer of such Personal Information in the manner and for the purposes set out below.

Additional Policies

For information on the processing of Personal Information in accordance with the General Data Protection Regulation 2016/679, please refer to Our GDPR Compliance Statement.

If You are using Our Services and using Our iOS or Android mobile application, please refer to Our Privacy Policy Posted in the App.

Information We May Collect

We may collect and process information (herein “Personal Information”) that You provide by filling in forms on Our website, including:

  • information provided when You register to use Our website, using any services provided by Us, posting material, reporting a problem with Our website, or requesting further services;
  • information, data, documents or images that You upload onto our website;
  • details of any interactions or transactions You may have on Our website;
  • details of Your visits to Our website, resources that You access, and actions You are taking on the website;
  • if you contact Us, a record of that correspondence;
  • responses to any surveys that We send to You, including a non-response (You do not have to respond to them).

IP Addresses

We may also collect and process information about Your computer, including where available your IP address, and Your operating system and browser type, for system administration and to report aggregate information to Our software service suppliers and business partners. This is statistical data about Our users’ browsing actions and patterns and does not identify any individual.


Please refer to our Cookie Policy for more information on how we use cookies.

Where We Store Your Data

The Personal Information that We collect may be transferred to, and stored at, a destination outside Canada. It may also be processed by staff working for Us outside Canada, or by one of Our third-party service or software suppliers. Such staff maybe engaged in, among other things, the fulfillment of services requested by You, the processing of payments to You, and the provision of support services. By submitting any Personal Information to Us, You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Personal Information is treated securely and in accordance with this privacy policy.

All information You provide to us is stored on Our secure servers. Where We may have given You (or where You have chosen) a password which enables You to access Our website, You are responsible for keeping Your password confidential. We strongly suggest You do not to share Your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect Your Personal Information, We cannot guarantee the security of Your Personal Information when transmitted to or on Our website; any transmission to Our website is at your own risk. When We receive Your information, We will use strict procedures and security features to try to prevent unauthorized access to it.

Uses Made of the Information

We use information, including Personal Information, in the following manner:

  • to ensure that content from Our website is presented in the most effective manner for You and for Your computer;
  • to provide You with information or services We provide, or that You request from Us, and to otherwise carry out Our obligations arising from any contracts entered into between You and Us;
  • to provide You with information or services which We feel may interest You, where You have consented to be contacted for such purposes;
  • to allow You to participate in interactive features of Our service, when You choose to do so;
  • to notify You about changes to Our services;
  • to investigate any complaints relating to the use of Our website or any suspected unlawful activities;
  • to comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • any other purposes for which You have provided information; and
  • to carry out whatever else is reasonable or related to or in connection with the above and our provision of services to You.

Disclosure of Your Information

We may disclose your Personal Information to third parties:

  • for the purposes of providing Our services to You, fulfilling Our obligations to You, processing payments to You in connection therewith, or otherwise in connection with Your use of Our website;
  • if a third-party claims that any content posted or uploaded by You to our website constitutes a violation of their rights under Canadian law, We may disclose Your identity to that third party;
  • in the event that We sell or buy any business or assets, in which case We may disclose Your Personal Information to the prospective seller or buyer of such business or assets;
  • if We or substantially all of our shares or assets are acquired by a third party, in which case Personal Information held by Us, i.e., information about Our customers will be one of the transferred assets.

We may also disclose Your Personal Information to a governmental or regulatory body, law enforcement, or other authorities, in order to enforce Our terms of use for the website, to cooperate with any direction, request or order from such parties or to report any suspected unlawful activity.


By providing Your Personal Information to Us, You consent to the collection, use and disclosure of Your Data by us for the purposes set out in this privacy policy (“Purposes”).

Where any Personal Information relates to a third party, You represent and warrant that the Personal Information is up-to-date, complete, and accurate and that You have obtained the third party’s prior consent for Our collection, use, and disclosure of their Personal Information for the agreed Purposes. You agree that You shall promptly provide Us with written evidence of such consent upon demand by Us.

Each use of Our services by You shall constitute a fresh agreement by You for Us to collect, use, and disclose Your Personal Information in accordance with this privacy policy.

You may withdraw Your consent and request Us to stop using and/or disclosing Your Personal Information for any or all of the Purposes by submitting Your request in writing to Us. Should You withdraw Your consent to the collection, use, or disclosure of Your Personal Information, it may impact Your ability to use of Our services. Prior to You exercising Your choice to withdraw Your consent, we will inform You of the consequences of the withdrawal of your consent. Please note that Your withdrawal of consent will not prevent Us from exercising Our legal rights (including any remedies) or undertaking any steps that We may be entitled to at law.

Your Privacy Rights

You have the ability to exercise the following rights:

  • Right to withdraw consent - You have the right to withdraw Your consent at any time, subject to legal and contractual restrictions. Note that Your withdrawal of such consent may limit Your ability to obtain certain services.
  • Right of access, correction, deactivation or deletion of accounts - You have the right to request access to and obtain a copy of any of Your personal information that we may hold, to request correction of any inaccurate information relating to You, and to request the deactivation or deletion of Your accounts under certain circumstances.
  • Right to submit a privacy complaint - You have the right to submit a complaint with the Privacy Commissioner in the jurisdiction of Your residence if You consider that Shopchums’ management of Your Personal Information infringes applicable laws.

How Do I Make a Privacy Right Request?

If you have a question about Our Personal Information practices, please contact Us.

If You make a request, We will confirm that we have received Your request and let You know if we need anything else from You. We will typically fulfill Your request within one month unless the request is particularly complex, or We receive multiple requests from you. In these cases, We may extend the time period, but You will be informed accordingly.

For Your protection, We only fulfill requests for the Personal Information associated with the email address and/or name that You identify in Your request, and We may need to take other steps to verify Your identity before taking any action. When permitted by law, We may charge an appropriate fee to cover the costs of responding to Your request.

The Supervisory Authority

The Office of the Privacy Commissioner of Canada (OPC) is the Shopchums relevant authority in matters of data protection. You have the right to make a complaint at any time to the OPC ( We would, however, appreciate the opportunity to deal with Your concerns before You approach the OPC; if possible, please contact Us in the first instance.


We endeavor to ensure that all decisions involving Your Personal Information are based upon accurate and timely information. However, We rely on You to disclose all relevant information to Us and to inform Us of any changes in Your Personal Information. As such, please disclose all relevant information necessary for Us to provide Our services to You and ensure all information submitted to Us is up-to-date, complete, and accurate. Kindly inform Us promptly if and when there are any changes in Your Personal Information.


We may retain Your Personal Information for at least six (6) years, or such other longer or shorter period as may be necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain Your Personal Information or remove the means by which the data can be associated with You, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Information was collected, and is no longer necessary for legal or business purposes.

Third Party Policies

Our website may, from time to time, contain links to and from the websites of Our partner networks, business partners and service suppliers. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any Data to these websites.

Data Intermediary

Where we process Your Personal Information as a data intermediary on behalf of a third party, we will process Your Personal Information in accordance with the instructions of the third party and shall use it only for the purposes agreed between You and the third party. All such Personal Information will be protected and retained in accordance with this privacy policy and the terms of the PIPEDA.

We will take steps to inform the third party of any requests, complaints, or questions that You may have regarding such Personal Information.

Changes to our privacy policy

Any changes We may make to Our privacy policy in the future will be posted on Our website and, where appropriate, You will be notified by e-mail.


Questions, comments and requests regarding this privacy policy are welcome and should be addressed to Us using our contact form or via email to